1Company and contact
The Service is operated by AI CRM Inc., a Delaware, United States company ("Deal", "we", "us", "our"). Support is available at igor@crm.deal; legal notices may be sent to igor@crm.deal.
2Description of the Service
Deal is an AI customer relationship and lifecycle automation platform for software businesses. The Service may help you:
- Capture product events, identified user data, and contacts via SDK, snippet, or webhook;
- Score user intent and funnel stage in real time using AI models;
- Draft and send follow-up emails, in-app messages, and other communications grounded in your product context, brand voice, and workspace knowledge;
- Measure influenced conversions, retention, and revenue per segment.
The Service may be offered as software, a managed setup, a partially managed service, or a combination of these. Features, channels, integrations, models, and availability may vary by plan, customer, onboarding scope, or over time. Because Deal is an evolving startup product, we may add, remove, modify, suspend, or discontinue features, models, integrations, or parts of the Service at any time.
3Eligibility & business use
You may use the Service only if you can form a binding contract with us and are not barred from using the Service under applicable law. The Service is intended for business use. You are responsible for ensuring your use of the Service is lawful in each jurisdiction where you operate or communicate with users.
4Account registration & onboarding
You may need to create an account or complete an onboarding flow to use the Service. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for:
- Maintaining the confidentiality of your account credentials;
- All activity that occurs under your account;
- Ensuring that workspace details, product knowledge, brand voice, segments, and contact data you provide are accurate and up to date.
You acknowledge that the quality and accuracy of the Service depends in part on the information, rules, and materials you provide.
5Customer responsibilities
You are responsible for configuring, reviewing, and monitoring how the Service is used in your business. In particular:
- Verifying your product knowledge, brand voice, segments, and messaging rules before relying on automated sends;
- Reviewing automated drafts, follow-ups, and workflows where you've chosen draft mode;
- Ensuring you have all rights, permissions, and consents needed to contact the end-users you communicate with through the Service;
- Managing your sender domain reputation, SPF/DKIM/DMARC records, and unsubscribe handling;
- Ensuring your use of the Service complies with applicable law, platform rules, and third-party terms.
You acknowledge that Deal may make mistakes, misunderstand intent, generate inaccurate output, or fail to send a communication successfully. You must not rely on the Service as error-free or guaranteed.
6Subscriptions, billing, and payments
The Service is offered on a recurring subscription basis, usually monthly unless otherwise stated. By subscribing, starting a paid trial, or otherwise purchasing the Service, you authorize us and our payment processor (currently Stripe) to charge your payment method for applicable fees, trial conversions, renewal charges, taxes, and other charges disclosed at checkout or agreed in writing.
Trials
We may offer free or paid trials from time to time. If a payment method is required at the start of a trial, you authorize us to charge it when the trial ends unless you cancel before the trial ends. Trial eligibility, duration, features, restrictions, and conversion terms may vary and may be changed or discontinued at any time.
Auto-renewal
Subscriptions renew automatically unless canceled before the next renewal date.
Price changes
We may change pricing, packaging, usage limits, included features, trial terms, or plan structure at any time. Unless required otherwise by applicable law, price changes may take effect immediately for new purchases and at the next billing cycle for existing subscriptions, with reasonable advance notice.
7Plan limits & usage
Plans may include specific limits, allowances, or restrictions — including limits on monthly tracked events, AI generations, outbound messages, contacts, integrations, team members, or other service capacity. Where plan details, proposal terms, or pricing pages specify usage limits, those limits apply. Even where usage is not stated numerically, we may apply reasonable fair-use rules, rate limits, throttling, or other restrictions to protect the Service, our providers, and other customers.
8No refunds
All payments are non-refundable, except where required by applicable law. We may, in our sole discretion, issue a refund, partial refund, credit, or billing adjustment in limited situations such as duplicate charges or clear billing errors, but we are not obligated to do so.
9Cancellation
You may cancel your subscription at any time through your account settings, through the applicable billing provider, or by contacting support if self-serve cancellation is not available. Unless otherwise stated in writing, cancellation will stop future renewals, and you will retain access through the end of the current paid billing period. We do not provide prorated refunds for unused time.
10Chargebacks & billing disputes
If you believe you were charged in error, contact us first at igor@crm.deal. If you initiate a chargeback or payment dispute, we may suspend or restrict access to the Service while the matter is investigated. Repeated, abusive, or bad-faith disputes may result in suspension, termination, or refusal of future service.
11Messaging compliance
The Service may be used to communicate with end-users by email, in-app message, or other channels. You are solely responsible for ensuring that you have a valid legal basis, consent, permission, or operational right to send the messages you send through the Service.
You are also responsible for complying with all applicable:
- Privacy and data-protection laws (including the GDPR, UK GDPR, CCPA/CPRA, and equivalent laws);
- Marketing and electronic communications laws (including CAN-SPAM, CASL, ePrivacy, and equivalent laws);
- Consent and opt-out requirements;
- Platform, channel, and provider terms and rules;
- Industry-specific rules that apply to your business.
We are not responsible for your compliance obligations or for the content of communications you send or automate through the Service.
12Third-party platforms & integrations
The Service depends on or integrates with third-party providers, including without limitation our application host (Vercel), payment processor (Stripe), AI model providers (OpenAI, Anthropic, and others accessed via the Vercel AI Gateway), email delivery (Resend), product analytics (PostHog), and any third-party tools you choose to connect.
Third-party services may change their pricing, APIs, policies, functionality, availability, access rules, or permitted use at any time. We are not responsible for outages, interruptions, delays, blocking, suspensions, policy changes, account restrictions, API changes, or failures caused by third-party services. Your use of third-party services may also be subject to those parties' own terms.
13Data, content & customer information
You may submit information to the Service, including events, identified user records, contacts, conversation history, voice notes, transcripts, brand assets, and configuration (collectively, "Customer Data"). As between you and us, you retain your rights in Customer Data, subject to the rights you grant us to host, process, store, transmit, analyze, and display that data as necessary to operate, maintain, support, secure, and improve the Service.
You represent and warrant that you have all rights and permissions necessary to provide Customer Data to us and to allow us to process it as described in our Privacy Policy.
14AI output & automation disclaimer
The Service may generate drafts, automated replies, recommendations, intent classifications, summaries, follow-ups, and other AI-generated or automated outputs ("Output"). You acknowledge and agree that:
- Output may be inaccurate, incomplete, outdated, or inappropriate for a particular situation;
- Automated communications may contain mistakes, miss context, or produce unintended tone;
- Bookings, scheduling, replies, follow-ups, or routing may fail or behave unexpectedly;
- AI-generated output may not be unique.
You are solely responsible for reviewing, validating, monitoring, and deciding whether to rely on any Output or automation. We do not guarantee any specific business result, including conversions, retention, revenue, or operational outcomes.
15Acceptable use
You agree not to misuse the Service or allow others to misuse it. Prohibited uses include, without limitation:
- Violating any law, regulation, or third-party right;
- Sending unlawful, deceptive, harassing, fraudulent, abusive, or misleading communications;
- Impersonating a person or business in a deceptive way;
- Using the Service for spam, unsolicited bulk outreach, or cold-outreach to recipients you do not have permission to contact;
- Uploading or using data you do not have the right to use;
- Attempting unauthorized access to accounts, systems, or data;
- Reverse engineering, decompiling, or attempting to extract our models, prompts, or proprietary infrastructure;
- Circumventing usage limits, restrictions, or pricing;
- Using the Service in connection with unlawful services, deceptive promotions, scams, or harmful conduct.
We may investigate suspected misuse and take any action we deem appropriate, including suspension or termination.
16Suspension & termination
We may suspend, limit, or terminate your access to the Service at any time, with or without notice, if:
- You violate these Terms;
- You fail to pay amounts due;
- Your use creates risk for us, the Service, our providers, or other users;
- We suspect fraud, abuse, unlawful conduct, or policy violations;
- A third-party provider, channel, or platform requires us to restrict access;
- Continuing to provide the Service is no longer commercially, operationally, or legally feasible.
You may also stop using the Service at any time. Sections that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, indemnification, dispute provisions, and provisions relating to data and intellectual property — survive termination.
17Service availability & changes
The Service is provided on an "as is" and "as available" basis. Because Deal is an evolving product, we may modify, suspend, limit, replace, or discontinue any part of the Service at any time. We do not guarantee uninterrupted availability, error-free operation, or compatibility with any specific third-party provider.
18Privacy
Our handling of personal data and other information is described in our Privacy Policy. By using the Service, you acknowledge that we may collect, use, store, and process information as described there.
19Intellectual property
We retain all right, title, and interest in and to the Service, including all software, models, prompts, workflows, designs, branding, trademarks, interfaces, documentation, and other materials we provide, excluding Customer Data. These Terms do not grant you ownership of our intellectual property. You retain ownership of Customer Data.
20Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and that the Service or any Output will meet your needs or produce any particular result.
21Limitation of liability
To the maximum extent permitted by law, AI CRM Inc. and its affiliates, officers, employees, contractors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, customers, data, opportunities, or anticipated savings, arising out of or related to the Service.
To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the total amount you paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim.
22Indemnification
You agree to defend, indemnify, and hold harmless AI CRM Inc. and its affiliates, officers, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- Your use of the Service;
- Your Customer Data;
- Your communications with end-users;
- Your violation of these Terms;
- Your violation of applicable law or third-party terms;
- Inaccurate information, messaging, or business rules you provide;
- Actions taken by the Service based on your configuration, content, or instructions.
23Governing law & dispute resolution
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration in the United States, except that either party may bring an eligible claim in small claims court.
To the maximum extent permitted by law, disputes must be brought on an individual basis and not as part of a class, consolidated, or representative action.
24Updates to these Terms
We may update these Terms from time to time. If we do, we will post the updated version on our website and update the "Last updated" date above. For material changes, we will notify customers in-app or by email at least 30 days before the change takes effect. By continuing to use the Service after the updated Terms become effective, you agree to the revised Terms.
25Contact
If you have any questions about these Terms, contact us at igor@crm.deal.
AI CRM Inc.
Wilmington, Delaware, United States